Self-service ordering kiosks are quickly becoming the standard in most quick-service restaurants. Although the COVID-19 outbreak pre-emptively highlighted the advantages of self-ordering kiosks, their use increased even before lockdowns and social distancing. Self-service ordering kiosk sales increased 17.9% in 2019 to more than $11.9 billion.
Furthermore, a survey shows that 65% of consumers prefer self-service kiosks. These numbers are not surprising given the various advantages of kiosks, such as increased order efficiency, decreased labor costs, and improved customer experience. Furthermore, kiosks may extend your brand's reach beyond your establishment's four walls, resulting in a modernized restaurant experience.
We’ll dive in more to explore the advantages of self-ordering kiosks for restaurants and highlight some of the keys to selecting the best food-ordering kiosk for your restaurant.
Advantages of Self-Service Restaurant Kiosks
1. Increased Order Size and Sales
2. Increasing Ordering Efficiency