Gone are the days when telecom companies used to depend solely on manual operations for various functionalities such as customer engagement, sales, marketing, etc. As disruptive digital trends continue to impose transformational changes in the global telecom market scenario, it is imperative for market participants to be equipped with new-age technologies and innovative strategies.
Recently, there are many changes in the telecommunication industry which can be easily attributed to the recent trends in the telecom industry. In 2021, the adoption of the latest industry trends such as 5G, AI/ML, and IoT will increase and will shape the future of the telecom industry. A systematic blend of operational and technological changes will help drive superior customer engagement in the telecommunications industry.