Customer service and customer support are two different things. Let us try and understand how customer service and customer support are different.
What is Customer Service?
Customer service refers to the process of providing assistance, support, and guidance to customers before, during, and after a purchase or interaction with a product or service. The goal of customer service is to create a positive experience for the customer, build trust and loyalty, and ultimately lead to customer satisfaction and retention.
In summary, customer service is a process of meeting customers' needs and expectations efficiently, effectively and with empathy and it is essential for businesses as it creates loyal customers and helps them stand out in a competitive market.
What is Customer Support?
Customer support is the process of helping customers with any issues or questions they may have about a company's products or services. This can be done through a variety of channels, such as phone, email, live chat, or social media. The goal of customer support is to provide quick, accurate, and helpful responses to customer inquiries, and to resolve any problems that customers may be experiencing. It is also about building a strong relationship with customers, helping them to feel valued and satisfied with their interactions with the company. This can lead to increased customer loyalty and repeat business.