A cloud-based phone system is a phone service that allows you to make calls through the internet. It's also termed cloud calling or a Voice over Internet Protocol (VoIP) phone system. A cloud-based phone system differs from typical analog phones in that it can store data in one or more offsite secure data centers, as opposed to classic analog phones that employ copper wires or optical fibers to connect two callers.
Traditional phones with adaptors, smartphone apps (such as Google Voice), computer calling software, or VoIP-enabled phones can all be used with cloud-based phone services. Hosted PBX, or private branch exchange, is an example of a cloud-based phone system. The cloud stores and accesses all data, saving you time and money by allowing businesses to enhance and secure your data.
Traditional PBX phone systems have drawbacks.
Companies utilize a private branch exchange (PBX) to route calls to departments or phone extensions. Traditionally, the system has been kept on the grounds of the company. The system machinery is large and bulky, requiring its own storage space as well as regular repairs and maintenance. Only major corporations can set up and run this type of phone system in the past. With the rise of cloud computing, this has altered.
What Are the Benefits of a Cloud Phone System?