To measure and make assessments of Inclusion, relevant information on psychological and emotional states and trends is essential. Getting genuine insights is challenging since they are complex matters and never static. However, without understanding these elements, our level of achievement on providing a real sense of well-being and belonging amongst our diverse people will be extremely limited.
When we measure and assess, we often get preoccupied with objectivity, analysis and facts. It’s all about securing validity. Only then do we want to accept the reports and feedback.
The conundrum with measuring and assessing people’s response to Inclusion efforts is that they all respond differently to stimuli. Their experience of what occurs is relative and each person’s perceptions are different.
Once we have accepted that we are working within a scenario of significant variable individual impact, irrespective of the intent, strength and sophistication of our progressive inclusion strategies, the choice of ways to measure and assess begin to make sense. Knowing people are so different and complex, we expect measurement and assessment to be as rich and diverse to ensure we are grappling with the most important aspects at a point in time. Our aim then becomes to get real solutions in the real world.
Self-Reporting and Perception Surveys Benefits
The beauty and suitability of self-reporting and perception surveys, when we measure and make Inclusion assessment, is that they are designed to uncover what diverse people think and get their opinions. Questions are intended to access psychological and emotional aspects of people’s responses. There are no right or wrong answers, only standardized numerical rating scales allowing us to compare results amongst different participants. Fundamentally, respect for each individual’s uniqueness is built into these tools and they are clear in the results.