Ordering Mozzarella Sticks and getting a batch with no cheese in them is like placing a order for a hamburger and getting just a bun with ketchup on the inside.
The customers who got the bad batch of mozzarella sticks are rightfully upset, but they may have taken their anger too far, as they are suing McDonalds for a HUGE sum of money.
Per Howe’s claim, something like 3.76 percent of the cheese portion of McDonald’s mozzarella sticks is actually starch filler. Federal guidelines reportedly prohibit the use of starch in products that are labeled “mozzarella cheese.” The lawsuit says McDonald’s cut costs by using a filler and therefore had used unfair and fraudulent advertising in claiming the menu item actually contained mozzarella cheese."
It seems like Howe is using legal lingo to hit the company in the pockets. His asking price in the lawsuit: 5 million bucks.
McDonald’s denies that any mischief has been going on in its kitchens. The company is prepared to fight this battle and wants to assure the public that the cheese sticks are 100 percent mozzarella cheese.
I doubt any settlement will be met here. McDonalds better be right on this one, because if they are exposed on this one, it could be a brand diminishing moment for the brand.