a year ago
jordanhamilton
in English · 4,834 Views
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My Terrible Experience At Macy's Cosmetic Counter
Let me tell ya'll about my trip to Macy's yesterday. I went in hopes of getting my hands on Estee Lauder's Double Wear foundation, but first I needed to get matched with the perfect shade. I arrived thinking there would be someone at the counter who knew a thing or two about makeup, but I learned I was wrong minutes later.
I expressed my interested in the foundation and the sales woman went on to try a color out on my face, with her fingers. It took everything in me not to fix my tongue to say words that have never come out of my mouth a day in my life. I was so surprised that a woman who happens to work at a cosmetic counter would think it was okay to apply makeup on a customers face with her disgusting fingers.
I finished the job on my own finding the perfect match. I then saw that they sold beauty blenders, which I was in need of a new one. I picked one up and she had the audacity to question if I knew how to use one. 'Are you serious?' was all I could think. Like miss, just because I walk in here without a lick of makeup on my face does not mean that I can't beat my face and yours within the hour. Don't try and play me.
She began to ring up my items telling me the beauty blender was retailing for $27 and I knew right then and there she knew nothing about what she was talking. I've purchased plenty beauty blenders in my day and they all retail for $20 no matter where you buy them. I wasn't about to spend $27 on something that was meant to be $27, so I took my foundation and dipped. The moral of the story is, never go to Macy's to get matched for a foundation -- especially if the person working the counter has absolutely no history or knowledge of makeup.

Have you ever had a terrible experience when it comes to customer service and just plain old common sense?

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only reason I went through with my purchase is because I needed it asap for my trip and I didn't have time to wait for it to be delivered or to travel anywhere else to purchase it @MyAffairWith
a year ago·Reply
10
@jordanhamilton I see. Understandable. I take it that you won't be going back again?
a year ago·Reply
10
not to that specific one. I was visiting my parents out of town, I'm sure the Macy's in new york where I live are much better @MyAffairWith
a year ago·Reply
10
I went to a fancy spa for foundation. The make up artist totally ignored the salesperson who could not match my skin type. I purchased a $50. compact and never returned. In natural light the foundation was orange. (big sigh) Awful experience.
a year ago·Reply
@jordanhamilton Ohhhh I see. Ok!!! Sorry about your terrible experience at the other place though. It's sad that this was their idea of customer service.
a year ago·Reply