2020 New Braindump2go SVC-19A PDF and SVC-19A VCE Dumps Free SVC-19A Braindumps!
New Question April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April? A."Personal Hotspot can come with additional charges. You should contact your carrier." B."You must enable Personal Hotspot on your iPhone before the feature can work for free." C."Personal Hotspot only works on CDMA networks." D."Personal Hotspot is a great way to access the Internet for free!" Answer: A New Question Which of the following are required to setup iTunes backup with an iPhone 8? (hoose two.) A.Encrypted volume on Mac or PC B.Lightning to USB Cable C.iCloud account D.Computer compatible with iTunes E.iTunes Store account Answer: CE Explanation: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows New Question When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device? A.You do know you should always update your software, correct? B.How to update your software is in the iPhone User's guide, why didn't you read it before using this phone? C.I notice that your iPhone software is not up to date; would you like me to walk you through updating the software? D.Updating your software is extremely easy, why haven't you done so? Answer: C New Question Which of the following summarizes a customer's concerns without simply repeating what the customer said? A.evaluating B.listening C.reflecting D.parroting Answer: C Explanation: https://www.counsellingconnection.com/index.php/2009/07/21/encouragers-paraphrasing-and-summarising/ New Question Which of the following expresses empathy rather than sympathy? A.I feel so sorry for you. I bet you feel disappointed. B.Poor you! You must feel awful. C.Oh, what a pity! This must make you feel disappointed. D.I am sorry this happened to you. I can see why you may be disappointed Answer: D New Question Which of the following is an important factor when beginning to troubleshoot a customer issue? A.Gaining agreement on the issue to be resolved. B.Assume that the customer does not know how to use the product. C.Providing solutions in the shortest amount of time. D.Promoting new products. Answer: A New Question You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask? A.Why didn't you review the iPhone User Guide before you tried to use your phone? B.Do you realize how you are using the iPhone is causing your issue? C.That is not the correct way of using the iPhone; do you need a demonstration? D.Do you mind if I show you a couple of ways I learned to use the iPhone? Answer: D New Question Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.) A."Calm down. You are being ridiculous." B."These devices are expensive, I cannot change that." C."Please control yourself. That is not how it works." D."I'm sorry to hear that." E."I can understand why you are upset." F."It is not possible to repair it by Monday." G."You are right. I would be frustrated as well." Answer: DEG New Question When would a technician need to use a positive `no' with a customer? (Choose three.) A.The device is out of warranty. B.The technician does not feel like helping the customer. C.The customer wants to purchase a new device. D.The customer is misinformed about service options. E.The device is an obsolete device that we no longer service. F.The device is eligible for repair. G.Apple introduces new product. Answer: ADE New Question How would you define a "positive no" to a co-worker? A.Lead with a positive then switch to a negative, such as, "Definitely not." B.It's leading with "no" and not engaging in any further conversation with the customer. C.It is a way to correct a customer by informing them of what you can do. D.You say no with a positive voice inflection. Answer: C New Question Select the statement that appropriately sets customer expectations when fixing an issue. A."Repairing this component is easy. We never fail to do it in less than four hours." B."I promise to have the product ready by midday tomorrow." C."We currently do not have that part in stock. I can call you as soon as the part arrives." D."Our courier always delivers on time." Answer: C Resources From: 1.2020 Latest Braindump2go SVC-19A Exam Dumps (PDF & VCE) Free Share: https://www.braindump2go.com/svc-19a.html 2.2020 Latest Braindump2go SVC-19A PDF and SVC-19A VCE Dumps Free Share: https://drive.google.com/drive/folders/1DYV7Inm1nEmNTP8jHMublCyRxf9niFn9?usp=sharing 3.2020 Latest SVC-19A Exam Questions from: https://od.lk/fl/NDZfMTI0MTM4MF8 Free Resources from Braindump2go,We Devoted to Helping You 100% Pass All Exams!