What are Trends in Unified Communications as a Service?
An infrastructure that facilitates communication over the cloud is referred to as unified communications as a service. Adopting UCaaS allows business professionals to focus on the business while surpassing the job of maintaining and hosting communication channels. In simple terms, all of the communication portals (messaging, emails, and virtual phone systems) that are used to collaborate and communicate get hosted on a different platform and monitored by the service provider. Business owners need not spend time and efforts in doing the not so essential jobs. UCaaS solutions are reliable, simple and easy to implement. It gives organizations the ease to access a series of solutions such as video conferencing, instant messaging, file sharing and many others over the internet. What's more? The organizations need not deploy the hardware, let alone the solution in-house. With time, the concept of UCaaS has undergone significant transformations and alterations, redefining the scope and dynamics of the same. It is believed that when organizations employ UCaaS within their enterprise, they pave the way for better and advanced communication, at prices that are nominal and affordable. Unified Communications as a Service Architecture UCaaS architecture can be segmented into two different types: 1. Single-tenacity 2. Multiple-tenacity Single-tenancy UCaaS One where organizations are provided with a single custom-made software platform is single-tenancy solutions. These are capable of integrating with the on-premise infrastructure and take their enterprise application to the cloud. Users that sign up for this solution have the ease to control the system remotely and are private to the organization. Multiple-tenancy UCaaS Ever heard the term shared hosting? Multiple-tenancy is similar to that. There is a single platform and multiple users share it to host their communication channels. This is cost-effective but not as efficient as the single-tenancy solution. UCaaS Trends to Keep an Eye On As a virtual phone system drives the market share as well as the interest, new trends keep lining up in the UCaaS space. Top tier industries are experimenting a lot to enhance and modify the spectrum. Few of the common trends include: 1. Higher Interoperability Investing in a new solution might be a gold mine benefiting the companies, yet no one wishes to redesign their entire system from scratch. Also, it isn't the best way to incorporate a new solution. Instead, the solutions must be such that they can be integrated within the existing system and be able to leverage the already installed hardware. This is where the notion of interoperability pops in. As more and more organizations shift to the SaaS economy, interoperability is one thing that should be part of the system. 2. Integrate All Another trend to hit the UCaaS sector is the integration of all the collaboration tools. Even though there are few unified communications as service solutions that facilitate sharing files, presence as well services, yet there is a lot more that needs to be done. It is important that all the tools and solutions need to be integrated and brought under a single platform. 3. Higher Mobility Owing to the onset of digital tools and the concept of digitization, people are more prone to using their smartphones for all kinds of jobs. This in a way paves the way for remote working adding mobility within the workforce. To unleash the true potential, the UCaaS solution providers would need to extend their offerings to the mobile platform. Thanks to the inception of technologies such as 5G, providers can count on the quality of the services offered. 4. Digital Assistant Another fascinating trend is the rise of digital assistants. The last decade saw the evolution of a whole new concept, namely artificial intelligence. Not only did this add automation, but it also improved work quality and productivity. In the future, we expect UCaaS service providers to embed the technology of artificial intelligence and modify the workforce of enterprises. One way to do so is to adapt to the voice-powered capabilities. 5. Virtual Meeting Rooms Finally, unified communications as a service also encompass the facility of virtual meeting rooms. It allows employees to work at odd places without needing to worry about locations. Employees from distant locations can connect and collaborate in real-time over the internet. This reduces the time required to travel to places for meetings, enhancing the productivity of the team. The Conclusive Words To end the discussion, UCaaS is both agile and versatile. Further, it allows organizations to scale their resources and extend operations, facilitating growth. Deploying UCaaS solutions within the enterprise is a win-win for all. It helps employees use their time effectively and further allows organizations to optimize their workforce by cutting down the cost. For organizations that are still wondering whether UCaaS is ideal for their business, it's time to assess and evaluate the existing infrastructure to make a perfect choice.