1+ Views

E-commerce in China: A market overview

A powerhouse in convenience and personalisation, the People’s Republic of China is dominating the e-commerce market with big players such as JD.com and Alibaba. Retail Insight Network takes a look at the current and future state of e-commerce in China and what Western countries can do to mimic its success.
E-commerce in China: A market overview. Credit: China e-commerce

The current state of e-commerce in China

China has the most mobile users in the world and more e-commerce activity than any other country in the world. In 2017, Chinese consumers spent more than $750bn online – more than the UK and US combined.
And in June this year, retail e-commerce spend in China for 2019 was said to increase 27.3% to $1.935 trillion – making up 36.6% of total retail sales, according to digital data and research company eMarkter. The company also forecast Chinese retail e-commerce sales to maintain its strong growth through to the end of its forecast in 2023.

Alibaba and JD: the e-commerce giants dominating China

1) Alibaba Group

China’s most universally-known e-commerce giant, Alibaba Group recently hit its 20th anniversary this year. The Group was founded by Jack Ma, who stepped down from his position of chair during the recent milestone.
The company initially started by offering trading and lifestyle services; according to Alibaba Cloud EMEA business president Yeming Wang, and is responsible for 55.9% of China’s retail e-commerce sales in 2019.
In 2008, the Group launched its Singles’ Day marketing plan, in conjunction with the nation’s holiday of the same name, via its business-to-consumer online retailer Tmall. The Single’s Day shopping event included discounts from retailers and incentives such as red packer coupons.
The Singles’ Day was later rebranded as the ‘11.11 Global Shopping Festival,’ expanding into a large-scale retail event. In 2016, the festival hosted a ‘See Now Buy Now’ fashion show, which enabled consumers to shop runway looks in real-time with one click of their smartphone. Augmented reality shopping and 360-degree virtual reality panorama were introduced a year later to bring interaction to the consumers shopping at home.

The festival celebrated its 10th anniversary last year – bringing in more than $20bn in transactions in 24 hours.

As well as Tmall, Alibaba Group owns platforms such as business-to-business site Alibaba.com, retail site AliExpress and Taobao, and online payment system Alipay – which controls around half of China’s online payment market.
Fortune Global 500 company Jingdong (JD.com) has continued to grow within China’s e-commerce market with its multiple retail acquisitions, and retail tech and supply chain innovations. And for 2019, it is responsible for 16.7% of China’s retail e-commerce sales

This year alone, the company has partnered with Italian fashion house Prada Group to open an authorised flagship store on its platform, introduced a new supply chain innovation initiative as part of its Retail as a Service strategy and is using artificial intelligence (AI) driven retail solutions to enhance health technology company Philips’ flagship store performance.

JD.com vice president and JD Retail Solutions general manager Chenkai Ling revealed, at Retail Week’s Tech event last week, that traditional walls in retail were collapsing, with the future of retail being boundless.

This boundless retail concept would see the merging of content commerce, social commerce and AI, to produce shopping experiences that would seamlessly join the online and offline. JD.com also believes that the retail of the future is all about continuing the retailer-to-customer relationship after purchase and that the sector will see innovative collaborations between retailers and brands.

How has China become the ultimate e-commerce powerhouse?

Conversion rate specialists Smarter Click market development director Henry Boyson said: “Chinese e-commerce has seen a massive boom in recent years due, in no small part, to the massively successful and now globally recognised Singles’ Day.
“There is a much higher degree of personalisation in Chinese online retail when compared to the West, where customers are expected to search for and purchase individual products themselves. In China, however, brands tend to have stores on well-established online retailers – such as Alibaba – rather than have their own standalone sites. This means that the customer experiences a more personalised journey, where everything can be bought in one place, making the online experience ultimately more seamless.
“As a result of this, suggested products and adverts are easier to access with just one click, in China, when browsing the web because of the integrated online platforms, where the same activity would take much longer in the UK.
“The personalisation of the customer journey can also help to explain why Singles’ Day is so successful and how it eclipses Black Friday and Cyber Monday in the West. The latter retail events focus solely on prices and aggressive discounts. The former tends to focus more on experience, than price, celebrating the day through games and entertainment in a fun, social way. The other point to note is that Singles’ Day has remained – well – a single day, whereas Black Friday and Cyber Monday have merged into a somewhat chaotic month-long discounting splurge,” concluded Boyson.
UK delivery company Yodel director of international services Jayne James said: “One of the biggest reasons that Chinese e-commerce companies like Wish, Alibaba and JD.com are so successful is that they’ve been built in the internet age with tech at their core.
“Personalisation has become a popular buzzword when we talk about meeting the demands of consumers and Chinese companies have set the bar high in achieving this to enhance customer experiences. Chinese customers are spoilt for choice when it comes to delivery options and have a vast menu of preferences they’re able to define – from fast deliveries with tight, time-definable windows for the latest must-have tech products, through to slow but economical postal services for basic purchases. A lot of Chinese retailers build their own tech systems from scratch to improve their ability to personalise shopping experiences and then make the most of big data to study customers and make decisions at hyper-speed.
“The growth of China’s e-commerce has been spurred on by wider socio-economic factors. Early e-commerce in China tended to focus on low value, fast moving items but the growth in disposable income in the region has created a new type of shopper and higher-end retail has become a significant growth area. This has resulted in a major shift in product focus of the biggest retailers.”
Cards you may also be interested in
Top 5 Returnly Competitors and Alternatives
In this article, we'll look at 5 of the top Returnly competitors and alternatives. So whether you're just getting started in Returns and Refunds or are simply exploring your options, read on to learn more about these solutions. There are many benefits of using return management software for businesses. This software can help businesses keep track of returns, process refunds, and issue credits. Additionally, return management software can help businesses reduce time and money spent on processing returns. One of the most significant benefits of using return management software is that it can help businesses save time. This is because return management software can automate many of the tasks associated with processing returns, such as issuing refunds and issuing credits. This means that businesses can spend less time processing returns and more time focusing on other business areas. Additionally, return management software can help businesses save money. By automating the tasks associated with processing returns, businesses can avoid hiring additional staff to help with this process. Additionally, businesses can avoid the cost of shipping products back to the manufacturer or retailer. Top 5 Returnly Competitors and Alternatives Here's the list of Top 10 Returnly Competitors and Alternatives: 1) ClickPost If you're like most online shoppers, you've probably had to deal with the hassle of returning an item at some point. Maybe the size was wrong, or the color didn't match what you expected. Whatever the reason, returning an online purchase can be a real pain. But thanks to ClickPost, returning an item has never been easier. With this innovative new software, you can easily print out a pre-paid return shipping label and send your item back without having to go through customer service. There are numerous reasons why a customer might want to return an item they've purchased. For example, maybe the product arrived damaged, or the customer changed their mind about the purchase. Whatever the reason, businesses need to have a system for handling returns. ClickPost is a return management software that makes returning items quick and easy for customers and businesses. With ClickPost, customers can process their return from their computer or mobile device without having to go through the hassle of dealing with paperwork or long wait times on the phone. And because ClickPost is integrated with major carriers such as UPS and FedEx, businesses can rest assured that their returns will be processed quickly and efficiently. ClickPost is the perfect solution for businesses that want to streamline their return process and provide their customers with a hassle-free experience. 2) Happy Returns Happy Returns offers a return management software that streamlines the returns process for online shoppers and retailers. The software has been shown to increase customer satisfaction and retailer profits. Happy Returns is the leading return management software for retailers and ecommerce companies. We help businesses manage returns more efficiently and improve customer satisfaction. Businesses can track returned items, process refunds, and exchange items with Happy Returns. Our software makes it easy to manage returns, whether a small business or a large retailer. 3) Return Prime If you're looking for a return management software solution that can help your business streamline the returns process and improve customer satisfaction, Return Prime is the answer. Our software is designed to automate and manage all aspects of the returns process, from processing return requests to issuing refunds. We also provide comprehensive reporting and analytics tools to help you track and improve your return performance. Return Prime is the perfect solution for businesses of all sizes. Our software can save you time and money, whether you're a small business with a few returns per month or a large enterprise with hundreds or even thousands of returns per month. 4) Loop Returns Loop returns are an essential part of the retail shopping experience. Many customers appreciate the convenience of making a return without having to go through the hassle of mailing it back. However, managing loop returns can be a challenge for businesses. That's where return management software comes in. Return management software helps businesses keep track of all their loop returns and makes it easy to process them. It can also help businesses identify trends in their return patterns and make changes accordingly. This type of software is essential for any business that wants to streamline its return process and provide the best possible customer experience. If you're looking for return management software, there are a few things to consider. First, make sure the software is compatible with your point of sale system. It should also be easy to use and have a user-friendly interface. Finally, make sure the software is affordable and fits within your budget. 5) AfterShip AfterShip is a return management software that helps eCommerce businesses automate their returns process. It provides a streamlined, hassle-free experience for both customers and businesses alike. AfterShip integrates with all major eCommerce platforms, making it easy to manage returns no matter where your customer's shop is. With AfterShip, you can automate your return process, integrate with all major eCommerce platforms, streamline customer communication, and provide a hassle-free experience for both customers and businesses. Integrating with AfterShip is easy and only takes a few minutes. Once you're integrated, you can start processing returns automatically. In addition, you'll be able to track return progress, communicate with customers, and manage all your return logistics in one place. Conclusion: Thank you for reading our article on Returnly competitors and alternatives. We hope this information will help you decide which product is best for your business. If you have any questions, please feel free to contact us, and we would be happy to help. Have a great day.
Ways The COVID-19 Pandemic Is Impacting E-commerce
The COVID-19 pandemic is having a significant impact on ecommerce around the world. Here are ways the covid-19 pandemic is impacting the ecommerce industry. 1. People are staying home and avoiding public places, which is impacting e-commerce traffic The recent outbreak of the coronavirus has led to a significant increase in the number of people working from home and avoiding public places. This, in turn, has had a significant impact on e-commerce traffic. According to data from Adobe Analytics, online sales have declined by nearly 20% since the start of the outbreak. This is likely due to a combination of factors, including a decrease in discretionary spending and a decrease in the number of people shopping for non-essential items. However, it is also worth noting that e-commerce sales are still significantly higher than they were a year ago, so there is still potential for growth in this sector. With more people working from home and avoiding public places, it is likely that we will see further increases in e-commerce traffic in the coming months. 2. Social media platforms are being used to share information about the pandemic, which is impacting e-commerce sales As the coronavirus pandemic continues to spread, social media platforms are playing an increasingly important role in sharing information about the virus. In addition to traditional news sources, people are turning to social media to learn about the latest developments. This is having a major impact on e-commerce sales. As people become more concerned about the virus, they are less likely to make non-essential purchases. This is especially true for items that require shipped from one location to another, as there is a risk of infection. For businesses that rely on e-commerce sales, this is a major challenge. However, some companies are finding ways to adapt by offering contactless delivery or curbside pickup. In addition, many businesses are using social media to promote their products and services. By doing so, they are able to reach a wider audience and generate sales even in these difficult times. 3. Supply chains are being disrupted, which is impacting e-commerce fulfillment The global pandemic has disrupted many aspects of our lives, including the way we shop for goods and services. One of the most notable changes has been the shift from brick-and-mortar shopping to e-commerce. However, this increase in online shopping has placed a strain on already overburdened supply chains, fulfillment rates have declined, and delivery times have lengthened. In some cases, items that are out of stock online are available in physical stores. This discrepancy is due to the fact that many retailers are struggling to keep up with the demands of e-commerce. Consequently, shoppers are left frustrated by long wait times and unfulfilled orders. While the current situation is far from ideal, it is hoped that these disruptions will eventually lead to improvements in the way supply chains operate. In the meantime, shoppers should be patient and understand that fulfillment may take longer than usual. 4. The pandemic is causing a global recession, which is impacting e-commerce spending As the COVID-19 pandemic continues to spread around the world, it is having a major impact on the global economy. One of the most visible effects is a decrease in consumer spending, as people are stockpiling essentials and cutting back on non-essential purchases. This is especially true for e-commerce spending, which has been hit hard by the recession. There are a number of reasons for this. First, many people are losing their jobs or seeing their hours reduced, which means they have less disposable income to spend on luxury items. Second, even those who are still employed are often hesitant to spend money on anything other than essentials, as they are worried about the future and uncertain about their financial stability. Finally, many businesses have been forced to scale back their operations or close down entirely, which has led to a decrease in demand for e-commerce products and services. The pandemic has undoubtedly had a major impact on e-commerce spending, but it is important to remember that this is just one part of the larger picture. The global economy is complex, and the full extent of the pandemic's economic impact is still unclear. 5. Governments are imposing travel bans and quarantines, which is impacting e-commerce business operations Governments around the world are implementing strict travel bans and quarantines in an effort to slow the spread of the novel coronavirus. While these measures are important for public health, they are also having a significant impact on businesses that rely on international trade. E-commerce businesses are particularly vulnerable to disruptions in the supply chain, as they often rely on goods being shipped from overseas. In recent weeks, many e-commerce businesses have been forced to ration inventory, raise prices, or suspend operations altogether. As the situation continues to evolve, it is unclear how long these disruptions will last. However, one thing is certain: the coronavirus pandemic is having a major impact on the global economy. 6. The pandemic is causing a shortage of workers, which is impacting e-commerce fulfillment The COVID-19 pandemic has caused a sudden and sharp increase in online shopping, as people have been forced to stay home and order products online. This surge in e-commerce activity has strained the system, leading to delays in shipping and delivery. One of the main reasons for these delays is a shortage of workers. Fulfillment centers are struggling to keep up with the increased demand, and many employees have been forced to take time off due to illness or childcare needs. As a result, there are simply not enough workers available to pick, pack, and ship orders in a timely manner. The pandemic has created a perfect storm for e-commerce fulfillment, and it remains to be seen how long the current situation will last. These above-mentioned ways the covid-19 pandemic is impacting the industry
Best 10 Commerce Companies in the World
Overview of eCommerce Companies As the world moves more and more towards online shopping, it's important to have a strong eCommerce presence. However, it can be hard to know where to start with so many options out there. Luckily, we've done the research for you and compiled a list of the best eCommerce websites. So whether you're just starting or looking to take your business to the next level, check out our list. Top 10 eCommerce Companies With the advent of the internet, eCommerce has become a global phenomenon. There are now countless eCommerce websites available to consumers worldwide, providing them with endless options for online shopping. But which eCommerce websites are the best? Here is a list of eCommerce websites based on popularity, usability, customer satisfaction. 1) eBay eBay is an online marketplace that enables people and businesses to buy and sell various goods and services worldwide. Millions of people worldwide use it to buy and sell everything from cars and houses to clothes and electronics. eBay is a great platform for businesses of all sizes to sell their products online. It also offers various features and tools that businesses can use to list and sell their products and reach a large audience of potential buyers. 2) Amazon Amazon is the largest eCommerce platform in the world. It allows businesses of all sizes to sell online, reaching a global audience. Amazon has a wide range of products and services, including books, music, videos, electronics, home goods, etc. Amazon also offers Prime membership, which gives customers access to free shipping, streaming services, and more. Amazon is a great platform for businesses of all sizes to sell online. 3) Walmart Walmart is one of the leading eCommerce platforms in the world. It has a massive customer base and offers an array of products that cater to various needs. However, there are some areas where Walmart could improve its platform. For example, it could focus on improving the checkout process and developing more innovative features for customers. But overall, Walmart is a reliable eCommerce platform that consumers can trust. 4) Target Target, an ecommerce platform that sells a variety of items, is also a great example of how to use neuroscience in marketing. Their website is designed with an easy-to-use interface, and customers can quickly find what they are looking for. In addition, their website features product recommendations and suggestions based on past purchases, which help increase sales. Finally, their checkout process is simple and streamlined, so customers can complete the purchase quickly and easily. 5) Best Buy Best Buy is a leading eCommerce platform that enables businesses to sell online. With Best Buy, businesses can create an online store quickly and easily without any programming or web development experience. Best Buy provides everything businesses need to start selling online, including a customizable website, secure payment processing, and shipping integration. Best Buy makes it easy for businesses to sell online and reach a new audience of customers. 6) Nordstrom Nordstrom is an eCommerce platform that sells a variety of products. They have a wide selection of clothing, shoes, and accessories for men, women, and children. In addition, Nordstrom also sells home goods, beauty products, and other miscellaneous items. One of the benefits of shopping at Nordstrom is ordering online and picking up your order in-store. This allows you to avoid shipping charges and get your items faster. Nordstrom also offers free returns, so you can order multiple items and only keep what you like. 7) Rakuten Rakuten is another eCommerce platform that helps businesses succeed online. It has many features, including a marketplace, shopping cart, and payments processing. It also offers marketing and advertising tools to help businesses reach more customers. In addition, Rakuten is available in multiple languages, so it's a good choice for businesses with international customers. 8) Costco Costco is an eCommerce platform that helps businesses save money on their online purchases. Costco offers a wide variety of products and services, including electronics, office supplies, and more. Costco has a user-friendly interface that makes it easy to find the products you need. Additionally, Costco provides customer support to help you with any questions. 9) Walmart The Walmart eCommerce platform offers a wide selection of products at competitive prices. It also provides several convenient features, such as free shipping and easy returns. In addition, Walmart offers various services, such as grocery delivery and pick-up. Walmart is committed to providing a great customer experience. It provides a 100% satisfaction guarantee on all of its products. 10) JD. com JD. com is one of the largest eCommerce platforms globally, with over 300 million active users. It offers a wide range of products, including electronics, apparel, home goods, and food and beverage. JD. com is particularly strong in home appliances, mobile phones, and fashion. JD. com also operates as a direct-to-consumer retailer, selling products directly to consumers through online and mobile platforms. Conclusion: In conclusion, these are the Best 10 Commerce Companies in the World list based on our findings. We hope this information is helpful and provides a resource for you to conduct your research into the best online shopping destinations. Have you had success with any of these sites? Let us know in the comments below.
Top 10 Best eCommerce Courier Services Provider Companies in The United Arab Emirates [Cheapest and Fastest]
Overview One of the fastest growing eCommerce markets in the world is the UAE today. A number of online shopping startups have been founded in the country within the last decade and people are increasingly shifting from physical stores to digital ones. Since eCommerce stores do not, usually, operate out of a tangible outlet, products need to be sent to the customers instead. The entire point of the industry is to offer convenience at the doorstep of the consumer, taking the shop to them in a sense. As e-tailers require products to be delivered, the way to do it is through a courier company. Though some giant online retailers run their own in-house logistics division, for most online sellers shipping has to be outsourced. However, to reach a customer is not an easy feat and requires careful consideration of a multitude of factors. Top 10 eCommerce Courier Companies in UAE 1. Aramex Aramex is an international shipping and logistics company. It offers eCommerce shipping in the UAE along with add-ons such as CoD, shipment insurance, and more. It allows businesses to ship their products to over 220 countries around the world while also providing 3PL services such as warehousing and inventory management. 2. FedEx FedEx is a large courier services company serving more than 220 countries around the world. It offers scalable services to eCommerce businesses which include warehouse storage facilities, last-mile delivery as well as package insurance. It is a reputed courier services provider in the Middle East with significant operations in the UAE. 3. Fetchr Fetchr is an app-based courier services platform. It is headquartered in Dubai. It allows businesses to schedule pickups, make deliveries and manage returns through a single platform. Fetchr also provides last-mile and hyperlocal delivery solutions. 4. Fodel Fodel is a Dubai-based courier company. It is known for its affordable shipping services in the UAE where it operates over 2500 pickup locations. It offers order fulfillment services to eCommerce businesses while also accepting cash-on-delivery orders for added convenience. 5. Shipa Delivery Shipa Delivery is a company that offers eCommerce courier services to companies in the UAE. It is a renowned on-demand and same-day delivery services provider in the region. Shipa can handle everything from the order fulfillment to last mile delivery for online sellers. 6. DHL DHL is a global logistics company providing domestic and international shipping services to e-tailers in the UAE. It offers order tracking, bulk order fulfillment and express delivery services in the country. DHL has access to almost all countries and territories around the world and is known for its impeccable customer support. 7. ViaMe ViaMe is a shipping and logistics services provider headquartered in Dubai. It allows businesses to make on-demand deliveries in the UAE for both instant and scheduled orders. ViaMe offers a unified platform for placing and managing orders for delivery. It also offers a 24/7 customer support to clients. 8. Naqel Express Naqel Express is courier delivery service with presence in 12 nations in the Middle East region. Apart from shipping, its offerings include 3PM solutions such as warehousing, customs clearance and more. It enables businesses to receive CoD orders and provides eFulfillment services to online sellers. 9. First Flight First Flight is a courier company from the UAE that offers its service in 250 countries and covers 1800 delivery destinations. Its solutions for eCommerce platforms include last-mile delivery, warehouse management, and CoD, among others. 10. UPS United Parcel Service or UPS is an international courier company. It is one of the world’s largest shipping companies and has a reach of over 220 countries and territories. It offers dedicated delivery services for SMBs, especially in the eCommerce market. Its services include e-Fulfillment, tracking capabilities, as well as shipping automation. Final conclusion A reputable courier service provider is probably the second most important part of an eCommerce business after the platform itself. It gets products where they need to go, and manages everything from picking the item to delivering to the doorstep. Given the importance of a courier partner for an e-tailer, it is important to completely understand the requirements before settling for one. Use the list above as an exhaustive guide to the best courier services in UAE. In this article, we have discussed about the 10 best providers of courier services in the UAE for an eCommerce company. Hope this helped you to choose the best.