Online casino is the latest trend in the world of casinos and the craze towards online gambling is more than ever because of current coronavirus pandemic. Due to its easy accessibility and the best entertainment, millions of people are being involved in online casinos worldwide. You too can easily play your favorite casino games online on real money by creating an online casino account.
But what if any day you are in a mood to play your favorite live casino games online but you see that your online casino account has been blocked? The situation would be even worse if you have your hard-earned winnings in that account. Yet you do not have to panic.
We are here to help you out with some solutions. You don’t have to express anger to online casino immediately if the tips provided by us work for you.
Reasons why casino account could be blocked
If you understand the reasons why online casino operators could block your account, you might know the solution to unblock it. So, let’s go to those reasons first.
Many Failed Login Attempts
An online casino needs to provide security to their customers. So, if you enter the wrong login credentials (username and/or password) many times, then your account could be blocked. The reason could also be that someone else was trying to access your account and tried multiple times but failed.
Terms and Conditions not Followed
Another common reason that your account could be blocked is the violation of any term or condition of an online casino. So, you have to ensure that you read and understand all terms and conditions of an online casino, and adhere to them before you deposit and play online games.
If you don’t send verification documents after requesting a withdrawal, your account could get suspended. Failing the verification could also lead your account to a blocked state.
If you register in an online casino without reaching the legal age as per the jurisdiction of gambling, then your account is likely to get blocked.
The legal gambling age varies depending on the state’s or country’s legislation. In India, different states have different laws regarding gambling. But overall, if you are over the age of 21, you can play casino table games in India in states where gambling is legal.
Duplicate Account Detected
You can only have one account in one casino. If the casino detects that you have a duplicate account, there is a chance that your account gets blocked. This might also be possible if your IP address is shared with another having an online casino account.
Fraudulent Information or Fraudulent Activity Detected
If you have provided fraudulent information to the casino, your account could get blocked. Also, if the casino detects fraudulent activity on your casino account, they might block your account.
The above-mentioned reasons are not complete but they are the most common reasons why your account could get blocked.
Steps to Unblock your Online Casino Account
Follow the steps mentioned below to unblock your casino account.
First, ensure that you are entering your login credentials correctly. It is recommended that you enter your password manually rather than copying it. If this doesn’t work, move on to the next steps.
Contact the customer support team of the casino. You can notify them about your problem in a live chat facility provided by the casino. If a chat facility is not provided, send an email or call them.
Customer support is responsible to tell you why your account has been blocked and what you can do to unblock it. If it’s because of failed login attempts, they might send you an email for resetting your casino account. If they become unresponsive and fail to address your queries, they will be identified and blacklisted by the gambling authority. So they always try to get back to you in a timely manner to respond to your queries.
If it’s because of a verification issue, they might demand more documents from you to verify and provide you your account back.
However, if you have seriously breached the terms and conditions of the casino or you have a duplicate account, you might not be lucky enough to unblock your account as most casinos take them seriously.
The next step is regarding online gambling dispute. If you think that online casino has unfairly blocked your account without notifying or warning you, then you can submit a complaint using available Complaints Service.
You can find a reputable complaints board providing Complaints Service. They act as a mediator between punter and online casino to resolve the issue quickly and fairly. Before submitting your complaints, do not forget to read and understand the complaint guidelines of such service providers.
The last step you can try if all the above steps do not work is to seek out help from the licensing agency of that online casino or the concerned gambling commission.