Freight shipping is an indispensable aspect of international trade. With the help of the right cargo shipping company, you can grow your organization as well. But there are plenty of considerations that need to be factored in before you choose a service provider to handle your business. Here’s some great advice on how to pick a suitable option out of the international shipping companies on your list.
There’s no substitute for experience. When you look for a shipping partner, pick one that’s been in the industry for years. That means the firm has more than enough experience to handle issues and problems that might come up. Given the global pandemic, it’s now more important than ever to work with a seasoned service provider. They have the means and insight to tackle the problems head on. They’re also in the best position to deliver better solutions.
Problems will happen. That’s part of doing business. What you want, though, is a service provider that can provide the help you need. When you get in touch with the firm about an issue, is their customer service team helpful? Does the person on the other end of the line know what to say or how to help you? Or is the other person dismissive of the issue and impatient to get you off the phone as quickly as possible? That matters. When you’re already up to your neck, dealing with problems, the last thing you want is a customer service team that can’t help you or won’t. If you want to build a long-term relationship with that service provider, choose one that comes with excellent customer service.
What are the credentials of the firm? Is it certified and licensed? Is it registered? Check for those qualifications. Whether you’re hiring a shipping partner that delivers locally or internationally, they need to be licensed to operate. Taking the time to check is essential. Credentials mean that you’re hiring a company that knows how to deliver the goods in compliance with security as well as training requirements.
References and Reviews
It wouldn’t hurt to ask for a list of references. However, these days, it’s more common for potential clients and customers to check out reviews and feedback online. Read over them before you make a decision. While a few negative reviews shouldn’t influence your decision, if there are too many of them, that's a definite red flag. Also, if there aren’t any complaints at all, but you notice that the positive feedback seems to be the same, it could be generated content. Be discerning when you go over those reviews. That will help you with your hiring decision.
Range of Services
Not all freight forwarders can provide the services you need. You’ll have to go over those details to be sure. For instance, some companies provide insurance and others don’t. Some include tracking and inland transportation as well as custom clearance and even inventory management. Find out about the full range of services when you hire a logistics partner.