The NDIS mission has been to aid disabled Australians to live fulfilling lives with as much independence as possible. At the same time, there is a means by which these same services can continue to be improved. Nextt prides itself on its forward-thinking method to supplying NDIS services and it has been the cornerstone of our INDIE platform. This leading-edge platform is the first to be technologically based and gives each customer optimal results to achieve their goals.
Never before in Australia has a tech-platform like INDIE been able to offer an end-to-end perspective on NDIS customer needs over the spectrum of phases of the journey. It also maintains transparency, denser data on customer goals and how the process is meeting these—leading to a vastly more productive and efficient service overall for each customer.
INDIE is created from its core to its final stage to fully encompass the goals of every individual that utilizes it. The end result is a more optimal synopsis of how well the support services are performing that Nextt offers in aiding the customer to their personal success. INDIE covers the entire range of the process which includes the following phases:
Additionally, Nextt compiles baseline statistics and tracks them while it implements the tools the customer needs for continued superior management and evaluation. To sum up, it gives us the ability to offer timely and superior results for every customer’s NDIS support.
Mark Mulder, CEO of Nextt, says that the axiom that his company operates under is “To help our customers get more out of life.” Mulder added that, “With Nextt INDIE, we now have…a clear and consistent service procedure.” Mulder sees this as something that affords his staff a guide and helps them to focus more clearly on comprehending the support services for each customer leading to a collaborative effort.
Mulder stresses that the greatest asset to Nextt that the INDIE platform brings is its transparency. It makes it very clear what Nextt is accountable for to their customers and what they need to deliver to them, including taking time to review services and if they need to be reassessed based on customer progress. Mulder stated that “It will make us focused on our client’s individual needs, working collaboratively with them to achieve their goals...holding ourselves accountable for…results.” He says if Nextt can consistently do this, then the result will be greater quality in results and quality of life for all their customers.
Presently, NDIS support services come under review after the first year then thereafter bi-annually. There is still a consideration that there can be drastic changes with situations over a period of 24 months, so Nextt discusses this with each customer, suggesting to them that helping with scheduling their reviews and changing plans when their circumstances are not the same as before. The INDIE technology was specifically designed at Nextt to make these activities as stress-free as possible, promoting client self-assessments and consistent assessment of their own progress and any situational changes.
To sum up, Nextt INDIE allows us the precision we need to monitor every customer’s goals, optimal transparency to determine if our activities are effective and are leading to measurable enhanced quality of life. Nextt then has a very real meaning that backs up our stated mission to aid our customers to achieve their greatest quality of life.