3 years ago
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Comcast Seeks To Fix Awful Customer Service
After months, if not years of frustrated customers bashing Comcast's customer service, the company said it will be making massive improvements to their customer service system. Known as on of the worst customer service programs in the country, Comcast has decided to make customer service its "number one priority. Neil Smit, CEO of Comcast's cable division, wrote today that Comcast's customer service hasn't kept up with Comcast's focus on "product innovation," technology, and content. "But this is only one half of the customer experience equation. The other half is operational excellence in how we deliver service," he wrote. "The way we interact with our customers—on the phone, online, in their homes—is as important to our success as the technology we provide. Put simply, customer service should be our best product."
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