The whole world is navigating the fall out of Covid- 19 including the ISO 9001 consultants. Customers' needs and expectations have gone through drastic change and businesses are getting inclined or forced toward adopting those changes.
ISO 9001 consulting professionals do tremendous work on bridging the gap between business growth and customer expectations. They work on enhancing customer experience but the COVID has impacted the whole workforce including ISO certification consultants' professionals. Here in this blog, we will discuss the major changes in the different workforce including ISO 9001 consultants.
1. Gone are the days when a business relies on offline modes for taking customer feedback. More and more use of digital devices will put pressure on ISO professionals to adopt them. Coming years may see the complete elimination of pen and paper-based customer feedback-taking processes.
2. There will be a drastic change in businesses where the employees need to interact with the customers directly such as retail stores, banks, and others. Here frequent interaction is stopping people from visiting those places just like pre-Covid time.
3. In that case, ISO 9001 certification Australia will see less business offline and more and more in the online mode. The work on this arena has migrated to online more so, ISO consultants will have to bring behavioral change while handling this sector.
4. The other important segment where ISO professions will see a drastic change in the leisure and travel sector. Hotels, restaurants, entertainment venues, airports, and others cannot go online, but yes, automation and other advanced technology will slip in. Foodservice roles, housekeeping, reception work, and others will be taken over by automated machines.